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Help & FAQ
Find answers to common questions about using Subliy.
For Service Pros
How do I invite a customer?
How does billing work — when do I get paid?
What fees does Subliy charge?
Can I create multiple subscription plans?
How do I cancel or pause a customer's subscription?
What happens if a customer's payment fails?
How do I edit my business profile?
Can I add team members to my account?
How do I issue a refund?
What is the difference between STARTER, PRO, and ELITE tiers?
For Customers
How do I view my active subscriptions?
How do I update my payment method?
What happens if my payment fails?
How do I cancel a subscription?
How do I contact my service provider?
Where can I see my payment history?
Is my payment information secure?
How do I update my address or profile?
General
What is Subliy?
Is Subliy available on iOS and Android?
How do I contact support?
Is my data private and secure?
Still have questions?
Contact us at support@subliy.com
